Shipping Policy
1. Order Dispatch Time Frame
Orders are typically dispatched within 6-7 business days from the date of order confirmation. While we prioritise swift processing, customised or made-to-order items may occasionally experience delays. Our support team will keep you informed of any deviations from the standard dispatch timeline.
2. Delivery Partners (India)
Love Pangolin partners with trusted delivery services including Delhivery, FedEx, Blue Dart, DTDC, and DHL for secure and efficient order delivery within India.
3. International Delivery
We proudly offer international shipping. For deliveries outside India, we collaborate with renowned international courier services such as DHL, ensuring reliable and timely delivery.
4. Delivery Timelines
Delivery times vary based on your location. All orders are dispatched from our warehouse in Gujarat, India. Estimated delivery times will be provided upon order confirmation. Please note external factors such as natural disasters may impact delivery.
5. Order Tracking
Once your order is dispatched, you will receive a tracking number via email to monitor your shipment's status.
6. Delivery to Unserviceable Locations
If we are unable to deliver to your address due to remoteness or service limitations, we will promptly notify you and initiate a refund as per our refund policy.
7. Incomplete or Incorrect Information
It is your responsibility to provide accurate delivery details. Love Pangolin is not liable for delays or non-delivery arising from incorrect or incomplete information.
8. Failed Delivery Attempts
Our delivery partners attempt delivery up to three times. If unsuccessful, the shipment will be returned to our facilities. Re-dispatching may incur additional shipping charges.
9. Addressing Delivery Concerns
Resolve delivery issues by contacting our courier partners directly using their customer service numbers or visiting their official websites
DTDC deonar.mum@fr.dtdc.com
Stliya retains the right to modify any policy terms and conditions at its discretion.
Contacting Us
Feel free to contact us for further information about our cancellation policy.
Registered Address:
MG 28, 1st Floor,
Above Galaxy Arts,
Sai Baba Nagar, Shell Colony Road,
Chembur East, Mumbai – 400071,
Maharashtra, India
connect@stliya.in
+91 7208482856
